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Privacy Policy

THE SHORT VERSION!

At Jeff Townsley Ltd (trading as Circle One Surf Company), we are 100% committed to protecting the privacy and security of our customers and all site visitors.
We do not, and will not, sell any of your personal data to any third party including your name, address, email address or phone number.
If you have any questions about how we Protect Your Privacy, drop us a line at [email protected]
For all our services, the data controller (the company that’s responsible for your privacy) is Jeff Townsley Ltd.

THE LONG VERSION!

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Legitimate interests
We collect and process your data to pursue our legitimate interests, in ways they would reasonably expect as part of running our business and which does not impact your rights, freedom or interests.
If you have placed an order with www.circle-one.co.uk, or registered to receive our newsletter, we assume you are interested in our products or services. We will send you our periodic e-mail newsletter, and any special offers from time to time.
You can unsubscribe from these mailings at any time, by clicking the unsubscribe link at the bottom of all our newsletters, or by contacting us on [email protected]
We may use your purchase history to send you or make available personalised offers.
If you have had problems placing your order and abandoned your shopping basket, we may e-mail you to offer assistance in completing your order.

Consent
In specific situations, we can collect and process your data with your consent.
For example if you enter a competition we are running via our site or facebook, and tick a box to receive email newsletters.

Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, when you place an order online or by phone for delivery to your home. We’ll collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting Jeff Townsley Ltd to law enforcement.

WHEN DO WE COLLECT YOUR PERSONAL DATA?

When you visit our website, and use your account to buy products and services
When you apply to make a purchase on finance
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data – you may still opt in to receive our newsletter).
When you create an account with Circle One Surf Company.
When you purchase by phone or at our office but don’t have (or don’t use) an account.
When you purchase by phone or at our office and have an existing account.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you enter our competitions.
When you fill out any forms on www.circle-one.co.uk
When you choose to respond to any surveys we send you.
When you comment on or review our products and services.

WHAT SORT OF PERSONAL DATA DO WE COLLECT?

If you have a web account with us (or place an order as a guest): your name, billing/delivery address, orders and receipts, email and telephone number.

If you apply to make a purchase on finance at checkout (assuming you are accepted for finance terms) then our finance partner Divido Ltd will supply us with your name, billing/delivery address, orders and receipts, email and telephone number in order to process and deliver your order.

-Details of your interactions with us online, via e-mail, or over the phone.
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, voucher redemptions, products you show interest in, web pages you visit and how and when you contact us.

-Details of your shopping preferences.
Details of your visits to circle-one.co.uk, and which site you came from to ours. Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies.

-Payment card information.
We do not store full card details either online or offline. At no time during the circle-one.co.uk checkout process does anyone have access to your card details – all online card processing is handled by Stripe.com.

Your comments and product reviews.
To deliver the best possible experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit.

INFORMATION OF CHILDREN

Jeff Townsley Ltd (trading as circle-one.co.uk) does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our website we do not knowingly collect or request personal information from those under the age of sixteen. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.

HOW AND WHY DO WE USE YOUR PERSONAL DATA?

Your name and contact details

-Deliver your purchases to you. We’ve got to do this to perform our contract with you.
-Send you service messages by e-mail such as order confirmation and updates. We’ve got to do this to perform our contract with you.
-Sending you information by email, about our new products and information we think might be interesting for you. You can unsubscribe at any time.
-Sending you unfinished order e-mails to determine if we can help with an unfinished shopping basket.
-Fraud prevention and detection. To prevent and detect fraud against either you or Jeff Townsley Ltd.
-Showing you a few circle-one.co.uk adverts as your browse the web

Your payment information

This means your card’s number, security/CVV code. We don’t keep them.
How we use your payment information
-Take payment, and give refunds. We’ve got to do this to perform our contract with you.
-Fraud prevention and detection. To prevent and detect fraud against either you or Jeff Townsley Ltd

Your contact history with us

What you’ve said to us, for example, over e-mail, the phone, or on social media.
How we use your contact history
-Provide customer service and support. We’ve got to do this to perform our contract with you.

Purchase history and saved items

What you’ve purchased and what you’ve stored in your basket for another time
How we use your purchase history and saved items
-Sell you things. We’ve got to do this to perform our contract with you – if you can’t put things into a basket, you can’t buy it!
-Provide customer service and support, and handle returns. We’ve got to do this to perform our contract with you

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
-How we use information about your phone or laptop, and how you use our website.
-Improve our website and set default options for you (such as language and currency). To give you the best possible shopping experience
-Protect our website. To prevent and detect fraud against either you or Jeff Townsley Ltd, essential to meet our legal obligations about looking after your data.
How we use your responses to surveys, competitions and promotions
-Run the survey, competition or promotion. We’ve got to do this to perform our contract with you, if we can’t use your entry, you can’t possibly win – do you really want to miss out on a free stuff?

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, data analysis, improving our site. Samples of this aggregate data may also be shared with third parties.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We do not, and will not, sell any of your personal data to any third party including your name, address, email address or credit card information.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out below:
-Companies that do things to get your purchases to you, such as payment service providers, and delivery companies.
-Professional service providers, such as advertising partners and website hosts, who help us run our business.
-Law enforcement and fraud prevention agencies, so we can help tackle fraud.

HOW TO STOP MARKETING MESSAGES FROM CIRCLE-ONE.CO.UK

If you have placed an order with circle-one.co.uk, or opted in to receive our newsletter, we assume you are interested in our products or services. We will send you our periodic e-mail newsletter, and any special offers/announcements from time to time.
You can unsubscribe from these mailings at any time, by clicking the unsubscribe link at the bottom of all our newsletters, or by contacting us on [email protected] Once you do this, we will update your information to ensure that you don’t receive further marketing communications.
Please note it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates, abandoned basket / failed order e-mails).

SEEING ADVERTS FOR CIRCLE-ONE.CO.UK ONLINE

We do engage in limited online advertising to keep you aware of what we’re doing and to help you see and find our products.
Like many companies, we target circle-one.co.uk ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.
The banners and ads you see will be based on information we hold about you, or your previous use of circle-one.co.uk (e.g, your search history, products you have viewed).
You can opt out of these at anytime by clicking the tool option on the banners or adverts.

HOW WE PROTECT YOUR PERSONAL DATA

We know how important data security and your personal data is. With this in mind we will treat your data with care and take all steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected, and we don’t store sensitive data such as full payment card information.
We regularly monitor our system for vulnerabilities and attacks, and carry out regular site maintenance to improve and maintain security.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

We’ll retain your information as long as you have your account, or as long as is needed to be able to provide the services to you. Order details will be kept for 7 years as legally required.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA?

-The right to be informed about how your personal information is being used
-The right to access the personal information we hold on you
-The right to request the correction of inaccurate personal information we hold on you
-The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
-The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time (for example using ‘unsubscribe’ option at bottom of emails or email us at [email protected])
-The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office
-If you want to exercise your rights, have a complaint, or just have questions, please contact us.

CHANGES TO HOW WE PROTECT YOUR PRIVACY

We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on circle-one.co.uk, or by some other means such as email, so that you are able to review the changes before you continue to use circle-one.co.uk

COOKIES

We use cookies on our website. For more information on cookies, please see our cookie information section.

ANY FURTHER QUESTIONS?

If you have any questions that haven’t been covered, please contact us at [email protected]
Or write to us at General Manager, Circle One Surf Company, Marsh Lane, Lords Meadow Industrial Estate, Crediton, Devon EX17 1ES.

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