Currently, our warehouse remains operational and we are still dispatching orders.  We would like to re-iterate that robust procedures are in place to support the health and well-being of everyone.

For the vast majority of our deliveries, we are able to deliver using our delivery partners, Parcel Force and Tuffnells. However, due to the constantly evolving situation involving Coronavirus and its impact on public safety, there are some restrictions in place which we will aim to keep you updated on. We are sorry for any inconvenience and if your country or post code is affected, but please check back if the situation changes.

UK

Last Updated 1st June 2020

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of virus don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. All items are packaged in our warehouse by one person, who is wearing protective gloves, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.

Some services are changing their “signed for” guidelines and allowing drivers to sign for parcels themselves if a drop off has been successfully completed. If you are unable to come to the door to collect your parcel, please either make a note of any delivery instructions when you order from us and we can pass this on to the carrier, or the carrier will post through a delivery note saying where a friend or relative can pick up the parcel from.

In these uncertain times, all delivery times are now not guaranteed by our carriers, so we are suspending our next day service for the time being. Our regular delivery service is usually 48 hours, and all carriers are working hard to keep to this but I hope you understand they are under a lot of pressure and have been significantly impacted by the virus. Please allow extra time to receive your parcel.

Europe

Last Updated 1st June 2020

All countries across Europe are now under a suspension of service guarantee for delivery speed delays from 16 March 2020 due to the Coronavirus (COVID-19) situation.

Other than not being able to guarantee a time scale on your delivery as normal, all our delivery partners across countries in Europe where we can deliver to are working hard to deliver our parcels to you. Many have procedures in place to make deliveries contactless and as safe as possible for our customers. For full information on where we deliver please read our delivery & shipping page.

 

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