ZONE 1 – UK Mainland
Free shipping to all UK Mainland destinations. Most orders are sent using Royal Mail or Parcelforce 48 (2 day) service. For large surfboards we use Tuffnells UK Ltd. Parcelforce or Tuffnells services are fully tracked.
ZONES 2 & 3 – Northern Ireland, Highlands & Islands, IoM, Shetlands
The following postcodes are subject to a standard shipping rate: BT1-99, HS1-9, IM1-9, IM99, IV1-56, KA27-28, KW1-9, PA20-78, PH17-50, ZE1-3
Republic of Ireland
All ROI orders are subject to same shipping rate as ZONES 2 & 3 above.
Next Day/Expedited delivery
If you require your order quicker than our standard services then please call us on 0330 043 1256 to discuss your options.
-Orders Mon-Fri placed before 2pm usually dispatched same day
-Orders Mon-Fri placed after 2pm usually dispatched next business day
-Orders Sat, Sun & Bank Holidays dispatched the following business day
We operate a 30 days returns policy (from date of delivery). If for whatever reason you are not completely satisfied with your purchase it can be exchanged and/or refunded. All returns should be sent back to us at the following address:
CIRCLE ONE SURF Co
LORDS MEADOW INDUSTRIAL ESTATE
If you require an urgent exchange, it would be quickest to place a new order online first, then return the existing item marked (as per our normal returns process) for a full refund.
Please ensure you include your original (or copy of) delivery note with a reason for the return or exchange. If you cannot locate the original delivery note or order details then please provide your full contact name and address (used to place the order) so we can trace the order details.
Returns must be UNUSED with ORIGINAL TAGS attached and in the ORIGINAL packaging (where applicable) and in a resalable condition. This is the only way we can issue a refund or arrange an exchange.
It is usually the case you can re-use the packaging the order came in to send goods back to us. In the case of the Surfboards and related products, please ensure (if possible) you use the original reinforcement material contained in the packaging in order to minimise potential damage.
All returned goods remain your responsibility until they reach us. We advise you use a secure delivery method which requires a signature upon delivery.
As soon as returned goods reach us, we will process your refund or exchange as a matter of urgency and inform you of progress via email.
Please note all exchanges are despatched using the cheapest delivery method and postage costs are covered by Circle One.
CREDIT/DEBIT CARDS are the easiest, fastest and safest method to purchase online. We use the Secure Socket Layer (SSL) for all orders placed. This encryption allows a high level security for your transactions. Transmission of your card details and personal details are fully secure.
We also accept PAYPAL, APPLE PAY and ANDROID PAY as methods of payment, all offering a fully secure transaction option.