FREE DELIVERY to UK MAINLAND (ZONE 1)
Free shipping to all UK Mainland destinations. Most orders are sent using Royal Mail or Parcelforce 48 (2 day) service. Delivery times are 3 days for large surfboards (8ft+) and are sent using Tuffnells UK Ltd.
Parcelforce or Tuffnells services are fully tracked.
NORTHERN IRELAND, HIGHLANDS & ISLANDS, ISLE of MAN, SHETLANDS (ZONES 2 & 3)
The following postcodes are subject to a standard shipping rate (see table below): BT1-99, HS1-9, IM1-9, IM99, IV1-56, KA27-28, KW1-9, PA20-78, PH17-50, ZE1-3
REPUBLIC of IRELAND
All ROI orders are subject to same shipping rate as ZONES 2 & 3 above.
|SHIPPING RATES FOR ZONES 2, 3 and ROI|
|CATEGORY||Delivery times (Mon-Fri only)||PRICE|
|Wetsuits + Other Accessories||up to 5 days||£4.99|
|Skimboards/Bodyboards/Board Bags/Paddles||up to 5 days||£4.99|
|Surfboard/Kiteboard delivery – UP TO 7ft 10inch||up to 5 days||£9.99|
|Surfboard/SUP Board delivery – 8ft+||up to 5 days||£14.99|
NEXT DAY/EXPEDITED DELIVERY
If you need your order quicker than our standard service lead times then please call us on 0330 043 1256 to discuss your options as we are able to upgrade delivery for additional cost.
-Orders Mon-Fri placed before 2pm usually dispatched same day
-Orders Mon-Fri placed after 2pm usually dispatched next business day
-Orders Sat, Sun & Bank Holidays dispatched the following business day
RETURNS & EXCHANGES
We operate a 30 days returns policy (from date of delivery). If for whatever reason you are not completely satisfied with your purchase it can be exchanged and/or refunded. All returns should be sent back to us at the following address:
CIRCLE ONE SURF Co
LORDS MEADOW INDUSTRIAL ESTATE
DEVON EX17 1ES
If you require an urgent exchange, it would be quickest to place a new order online first, then return the existing item marked (as per our normal returns process) for a full refund.
Please ensure you include your original (or copy of) delivery note with a reason for the return or exchange. If you cannot locate the original delivery note or order details then please provide your full contact name and address (used to place the order) so we can trace the order details.
Returns must be UNUSED with ORIGINAL TAGS attached and in the ORIGINAL packaging (where applicable) and in a resalable condition. This is the only way we can issue a refund or arrange an exchange.
It is usually the case you can re-use the packaging the order came in to send goods back to us. In the case of the Surfboards and related products, please ensure (if possible) you use the original reinforcement material contained in the packaging in order to minimise potential damage.
All returned goods remain your responsibility until they reach us. We advise you use a secure delivery method which requires a signature upon delivery.
As soon as returned goods reach us, we will process your refund or exchange as a matter of urgency and inform you of progress via email.
Please note all exchanges are dispatched using the cheapest delivery method and postage costs are covered by Circle One.
Business Days are Mon-Fri not including Bank Holidays
For all delivery services(except Royal Mail) we are able to give the courier additional delivery instructions (e.g. if no-one home, please leave item in garage etc). Please ensure you provide us with additional info at checkout if this will assist delivery.
We deliver to both residential and business/work addresses. It may be more convenient to provide a business address as there is more likelihood someone can take delivery. But it is entirely up to you.
Our courier partners always endeavour to deliver on time, but adverse weather conditions may cause delays.
In the very unlikely event that we cannot fulfill your order we will notify you either by email or phone of any expected delay and offer an alternative or refund.
If you are unsure of sizes or for any questions about delivery then please contact us on 0330 0431256 or email [email protected] and we will do our best to help.
If you’ve already placed an order choosing a regular delivery method but wish to change delivery method then please call us on 0330 043 1256 and we will do our best to make alternative arrangements. This may involve a surcharge to ‘upgrade’ the delivery options and would usually be payable by card over the phone.
Surfboard Delivery: due to their more fragile construction, we make extra effort to pack our surfboards really well in order to minimise damage in transit. It is rare that damages occur but we strongly urge you inspect the board at point of delivery. If you find any damage to the product, please sign as ‘damaged’ and contact us on 0330 043 1256 at your earliest convenience.