Delivery

FOR LATEST INFO REGARDING THE IMPACT ON DELIVERIES DUE TO COVID-19, CLICK HERE

FREE DELIVERY to UK MAINLAND (ZONE 1)
Free shipping to all UK Mainland destinations. Most orders are sent using Royal Mail or Parcelforce 48 (2 day) service. Delivery times are 3 days for large surfboards (8ft+) and are sent using Tuffnells UK Ltd. Parcelforce or Tuffnells services are fully tracked.

NORTHERN IRELAND, HIGHLANDS & ISLANDS, ISLE of MAN, SHETLANDS, CHANNEL ISLANDS (ZONES 2 & 3)
The following postcodes are subject to a standard shipping rate (see table below): BT1-99, HS1-9, IM1-9, IM99, IV1-56, KA27-28, KW1-9, PA20-78, PH17-50, ZE1-3, Jersey & Guernsey

REPUBLIC of IRELAND
All ROI orders are subject to same shipping rate as ZONES 2 & 3 above.

SHIPPING RATES FOR ZONES 2, 3 and ROI
CATEGORY Delivery times (Mon-Fri only) PRICE
Wetsuits + Other Accessories 3 – 5 days £4.99
Skimboards/Bodyboards/Board Bags/Paddles 3 – 5 days £4.99
Surfboard/SUP Board delivery 3 – 5 days £19.99

 

EUROPEAN SHIPPING

DUE TO BREXIT UNCERTAINTY AND CORONAVIRUS LOCKDOWNS IN VARIOUS EUROPEAN COUNTRIES, WE CANNOT GUARANTEE SPEED OR TIMINGS ON EUROPEAN SERVICES. PLEASE CONTACT US FOR UP TO DATE INFORMATION AND GUIDANCE.

We can ship wetsuits, accessories, bodyboards & skimboards to various European countries. We offer this at a fixed rate regardless of product and the charges can be seen below. Shipping costs will be calculated at checkout depending on the delivery address you enter. We use Parcel Force for this service and shipping usually takes 3 – 5 working days. All prices are inclusive of VAT & duty, which are paid by us, although we are aware of some circumstances where small customs fees apply based on certain countries. Please contact your local customs for more detailed information. Please note we cannot ship surfboards outside of the UK and Ireland.

SHIPPING RATES FOR EUROPE
COUNTRIES Delivery times (Mon-Fri only) PRICE
EUROPE ZONE 1 (Germany, Luxembourg, Netherlands, Belgium)  3 – 5 days £9.95
EUROPE ZONE 2 (France, Italy) 3 – 5 days £14.99
EUROPE ZONE 3 (Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden & Switzerland) 3 – 5 days £19.99

 

NEXT WORKING DAY DELIVERY

We also have next working day delivery available at £6.95 for UK Mainland deliveries. Please note shipping times below as if you do not meet the cut off for that day then your item will be shipped the next working day. Working days are Monday to Friday.

We may be able to offer expedited delivery to other areas but please call us on 0330 043 1256 to discuss your options.

If you need your order quicker than our standard service lead times then please call us on 0330 043 1256 to discuss your options as we are able to upgrade delivery for additional cost.

DISPATCH TIMES
– Orders Mon-Fri placed before 2pm usually dispatched same day
– Orders Mon-Fri placed after 2pm usually dispatched next business day
– Orders Sat, Sun & Bank Holidays dispatched the following business day

Returns & Exchanges

If for whatever reason you are not completely satisfied with your purchase it can be exchanged and/or refunded. All returns should be sent back to us at the following address:

RETURNS DEPT
CIRCLE ONE SURF Co
MARSH LANE
LORDS MEADOW INDUSTRIAL ESTATE
CREDITON
DEVON
EX17 1ES

If you require an urgent exchange, it would be quickest to place a new order online first, then return the existing item marked (as per our normal returns process) for a full refund.

Please ensure you include your original (or copy of) delivery note with a reason for the return or exchange. If you cannot locate the original delivery note or order details then please provide your full contact name and address (used to place the order) so we can trace the order details.

Returns must be UNUSED with ORIGINAL TAGS attached and in the ORIGINAL packaging (where applicable) and in a resalable condition. This is the only way we can issue a refund or arrange an exchange. It is usually the case you can re-use the packaging the order came in to send goods back to us. In the case of the Surfboards and related products, please ensure (if possible) you use the original reinforcement material contained in the packaging in order to minimise potential damage. In the unlikely event that an item is returned to us in an unsuitable condition, Circle One reserves the right not to refund the item and arrange to send the item back to you at your expense.

The cost to return an item to us is at the expense of the customer unless the item is damaged, faulty or the wrong order. Circle One have the right to decide whether the customer must pay for a return postage. All returned goods remain your responsibility until they reach us. We advise you use a secure delivery method which requires a signature upon delivery. If you used PayPal to pay for your initial order, then you may be able to claim back the cost of postage through them.

As soon as returned goods reach us, we will process your refund or exchange and inform you of progress via email.

Please note all exchanges are dispatched using the cheapest delivery method and postage costs to Zone 1 are covered by Circle One but other zones may incur additional charges for postage.

Payment

CREDIT/DEBIT CARDS are the easiest, fastest and safest method to purchase online.  We use the Secure Socket Layer (SSL) for all orders placed. This encryption allows a high level security for your transactions. Transmission of your card details and personal details are fully secure.

We also accept PAYPAL, APPLE PAY and GOOGLE PAY as methods of payment, all offering a fully secure transaction option.

For UK customers, if you wish to spread the payments of your purchase, we recommend signing up to PayPal Credit which is open to anyone with a PayPal account. This gives you 0% interest for purchases over £99 over 4 months and is really easy to sign up to.

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